Wednesday, January 18, 2017

Doing orders for a whole lab is not easy. It becomes really tough when request is submitted, but some details are missing. Let's see how LabSuit solves this.

As someone doing orders for a whole lab, I may feel challenged when I receive order requests and details are partially missing. Sometimes I could fill up the gaps from my acquaintance with a matter, but when I'm out of context it really becomes a big deal.

Some lab managers raise their voice and ask aloud "Ben! Did you mean 5 grams or 50 grams of Imidazole?" Other lab managers get up from their desk and go for a walk to clarify the request. 
But what lab manager has time and energy for that?
Emails could have worked but they are just so overwhelming.

The solution

LabSuit's solution is to integrate chat into Request Details Page, so item requested automatically becomes chat topic.

As can be seen below, clicking on 'History and updates' takes me to Chat Area. I can address my clarification question to the person who submitted the request and CC (Carbon Copy) any other lab member that I want to keep in the loop.

The discussion panel which infinitely goes down, is capable to accommodate any number of comments or updates you have to make.

How other labs are using order discussion updates:

  • "Which budget/grant should I use for this purchase?"
  • "This item is available at a local chemical storage" 
  • "I attached a price quotation" 
  • "This item ships in 14 days"
  • "The right catalog number for this item is 139753-200gr"

Thanks to everyone who gave us valuable feedback and made this missing details issue, not of a problem.

P.S. Order Discussion replaces an earlier feature "Send clarification message"

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