Request more details about the order from lab member who submitted the order request

Update, Jan 2017: This feature is replaced by Order Discussions.

"As a manager, sometimes I get order requests that are missing details, so I can’t place an actual order..."

Sound familiar? We've been hearing this type of comment from a lot of lab managers. Lab members often don’t know all of the details of the compound they are searching for, or maybe they just forget to specify them. The end result is the same: lab managers don’t have all the information they need in order to get the work done.

We listened to your comments and have come up with a solution! We have introduced a new option, which allows lab managers to send clarification request messages to other lab members without leaving the context of orders management.

After the order request is submitted, the new option makes the communication process much easier, and allows managers to get in touch with their lab members without leaving the LabSuit screen.
Once the message is sent, it will instantly land in the lab member's email inbox. The message will include a direct link to the LabSuit order request, allowing him or her to update the order.

Comments

Order awaits receiving longer than usual? LabSuit is here to help!

Problem It's an essential part of the lab manager's duty to track if ordered items are delivered in a timely manner. Though it sounds like a simple task, it's not easy to execute, because of the multiple responsibilities lab managers have. In addition, it's not always clear, when an order item is supposed to be received. Solution Luckily, LabSuit has a creative solution for that. LabSuit uses a data-oriented approach. For that approach to work, a lab member needs to order a few times from a specific vendor. Eventually, LabSuit knows how fast the order is marked as received, the more orders are made from that vendor, the more accurate an average time-to-receive is. For example, let's say a lab manager ordered 17 items for a specific vendor in the past. Based on this historical data, LaSuit knows that items from that vendor, on average were marked as received after 8 days, which pretty accurately describes how things are working at that specific lab. ...

Sigma-Merck and LabSuit join hands to provide labs with an improved chemicals purchasing experience

After a long waiting, we are happy to announce a collaboration between LabSuit and Sigma-Merck! To begin with we say a big Thank You to the Israeli Merck Group team and german team altogether! This milestone brings Merck's products catalog into the Labsuit Vendor platform. Starting today, all lab members that have been using the LabSuit platform to manage lab inventory and requests are able to browse thousands of Merck products without their leaving their favorite lab management tool. Real-time availability from Rehovot, Israel distribution warehouse All Sigma-Merck granted discounts are reflected in LabSuit Rich products data embedded into inventory items Real-time availability Sigma-Merck brings thousands of products available immediately from its warehouse in Rehovot. In order to take advantage of it, LabSuit has a " Sort by Availability " selector. With this control enabled, products that ship directly from Isreal show up first. All Sigma-Merck granted...

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